Thank You for Choosing Butterfly Traders (M) Sdn Bhd
We are committed to providing you with smooth and reliable delivery experience. Please take a moment to read our delivery policy to understand how we handle the delivery of your orders.
Coverage Area: We currently deliver to addresses within Malaysia. If your delivery address falls outside this area, please contact our customer support team before placing your order to inquire about special arrangements, if available.
Processing Time: After you place an order, please allow us 7 business days to process your order before it is shipped. Orders placed on weekends or holidays may be processed on the next business day.
Delivery Time: The delivery time for your order may vary depending on your location, selected shipping method, and product availability.
EasyParcel Shipping: We utilize EasyParcel as our primary courier service to deliver your orders. EasyParcel offers reliable and efficient shipping solutions.
Self-Collection: We offer a self-collection option at our retail shop during our business hours:
Butterfly Traders (M) Sdn Bhd
93, Jalan Magazine, 10300 George Town, Pulau Pinang
Monday to Friday: 9:30am-6pm
Saturday: 9:30am-3pm
Shipping Fees: Shipping fees are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed during the checkout process.
Incomplete or Incorrect Address: Please ensure that you provide a complete and accurate delivery address during the checkout process. We are not responsible for delivery issues arising from incorrect or incomplete address information provided by the customer.
Delivery Delays: While we make every effort to deliver your orders within the estimated timeframes, delays may occur due to factors beyond our control, such as weather conditions or courier service disruptions. We appreciate your understanding in such situations.
Receipt of Goods: Upon receiving your order, please inspect the package for any visible damage or signs of tampering before accepting the delivery. If you notice any issues, please inform the delivery personnel and contact us immediately.
If you have any questions or concerns regarding your delivery or need assistance, please do not hesitate to contact our customer support team at sales@butterflytraders.com.
