Thank You for Shopping at Butterfly Traders (M) Sdn Bhd
We strive to provide you with a seamless shopping experience, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
Eligibility: We accept returns for most products within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging.
Exceptions: Certain items are non-returnable, including but not limited to personalized or custom-made products. Please check the product description or contact our customer support for specific return eligibility.
Initiating a Return: To initiate a return, please contact our customer support team at sales@butterflytraders.com within the return eligibility period. Please provide your order number and a detailed reason for the return.
Return Authorization: Once your return request is approved, we will provide you with instructions for returning the item(s).
Shipping: You are responsible for shipping the item(s) back to us, including any associated shipping costs. We recommend using a trackable shipping service and retaining a copy of the shipping receipt for your records.
Refund Process: After we receive your returned item(s) and inspect them for compliance with our return policy, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Timing: Please allow 7-14 business days for your refund to be processed. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please follow the return process as outlined above and place a new order for the desired item.
Damaged Items: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or issue a refund, including any associated shipping costs.
If you have any questions or need assistance with your return or refund, please contact our customer support team at sales@butterflytraders.com.
